---
title: "Privacy Policy | MME Heating & Plumbing Ltd"
description: "Privacy policy for MME Heating & Plumbing Ltd. How we collect, use, and protect your personal information."
url: https://www.mmeheating.com/privacy
---

# Privacy Policy

Last updated: March 2026

## 1\. Who We Are

MME Heating & Plumbing Ltd is a heating and plumbing company based at 310-312 Charminster Road, Bournemouth, BH8 9RT. We are the data controller for personal information collected through this website.

Contact: [info@mmeheating.com](mailto:info@mmeheating.com) or call [07728 327859](tel:+447728327859).

## 2\. Information We Collect

We collect information you provide when you contact us through our website enquiry form, phone, or email. This may include your name, email address, phone number, and details about your property or service requirements.

We also collect basic analytics data (pages visited, browser type, approximate location) through standard web server logs to help us understand how our website is used.

## 3\. How We Use Your Information

We use your personal information to:

* Respond to your enquiries and provide quotes
* Arrange and confirm installation appointments
* Provide after-installation support
* Send appointment reminders if you have booked through our online form

We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.

## 4\. Legal Basis for Processing

We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book an appointment, to fulfil a contract. Where we require your consent for any processing, we will ask for it separately.

## 5\. How Long We Keep Your Data

We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.

## 6\. Your Rights

Under UK GDPR, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at [info@mmeheating.com](mailto:info@mmeheating.com).

## 7\. Cookies

This website uses cookies that are strictly necessary for it to work. With your consent, we also use Google Analytics to understand how the site is used; its cookies are set only after you accept them in our cookie banner, and never if you choose "Necessary only". We also use Cloudflare Web Analytics, which is cookieless and requires no consent. We do not use advertising cookies. The embedded Google Maps and review widgets may set their own cookies subject to their respective privacy policies. For full details and to change your choice, see our [Cookie Policy](/cookies).

## 8\. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this page. Continued use of the website after a change constitutes acceptance of the updated policy.

## 9\. Complaints

If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.

[Back to Homepage](/)